Attention IT service providers or business owners who manage computer networks:
Computer support is delivered by trained and certified help desk professionals not only during, but also after normal business hours. Most issues are typically resolved while you are on the phone with support. Each call is tracked for issue resolution to ensure continuity in support. All this for a LOW monthly fee. Call for support as often as it is needed; there is never a per minute or a per incident charge.
The remote service delivery tools we use are integrated with our computer and server monitoring service. Our Network Operations Center staff receives an alert when your server experiences an issue. All such auto-generated events are tracked and resolved after hours on a best-effort basis. This ensures that your computer network is serviced even when you or your IT staff is not working! We take care of issues at an early stage when they are easy to fix and cause little or no disruption. This saves you time. This also saves you money.
Because we monitor your network 24x7, you benefit from prompt interception of network issues before they become problems or performance bottlenecks that can impact users. Supported networks are stable and secure and exhibit fewer disruptions or breakdowns. This means a more productive staff. We implement systems and strategies that automate and simplify routine tasks to lower support costs and reduce time-consuming support calls. Our team provides instant remote support to fix even the most complicated problems without the loss in staff productivity associated with waiting for a technician to show up.
Computer systems have steadily grown in complexity requiring specialized knowledge across devices and systems. Most businesses can benefit from access to a team of computer professionals, each with a different speciality. With RCare Complete IT, you don't have to deal with the expense and hassle of hiring a complete IT department. In addition to maintenaining and supporting computer networks, our team delivers business-focused technology advise to support your growth and efficiency goals for an affordable low, fixed monthly fee. And you can scale your service plan, up or down, at any time to meet your needs.
Learn how you benefit from an IT management and support model that includes RCare Accelerate to speed CHANGE. For an overview of how RCare Complete IT delivers savings and profit while quickening change, request our free eBook above.